Settlement rules for cancelled or abandoned matches on rk555 depend on when the match stopped and how much play had taken place.
If the match is cancelled before it starts: The bet is automatically cancelled and the full stake is returned to your wallet. Refunds are typically processed within 1 to 2 hours.
If the match is abandoned after it has started: For football, if at least 75% of the 90 minutes have been played, the bet is settled based on the score at the time of abandonment. If less than that has been played, the bet is cancelled and your stake is refunded. For cricket, if the result is determined by the DLS method, the bet is settled according to that result.
For in-play bets: If a match is abandoned mid-way, all in-play bets are voided and stakes are returned.
If you haven't received a refund, contact support via Live Chat right away with the match name and date — this is usually resolved within 24 hours.
Rk555 offers several types of slot games. The popular categories are:
Classic Slots (3-Reel): The oldest and simplest format. 3 reels and fewer paylines — ideal for beginners. You can keep stakes low, typically starting from ৳1.
Video Slots (5 reels or more): Modern and popular. Packed with animations, themes, and multiple bonus features. Free spins, wilds, and scatter symbols are common in this format.
Progressive Jackpot Slots: A portion of every bet contributes to the jackpot pool, which means prizes can climb into the crores of BDT. That said, the odds of winning are low, so this is best suited for experienced bettors.
Megaways Slots: The number of paylines changes with every spin — some games offer over 100,000 ways to win. Exciting, but expect higher variance.
If you're completely new, start with classic or video slots. Try demo mode first — you can learn the rules without spending any real money.
In Live Casino, you're playing against a real dealer in real time — not a computer program. A dealer in a studio deals cards or spins the roulette wheel on camera, and you can watch and place bets from home.
How to get started:
1. Log in and go to the "Live Casino" section.
2. Choose your preferred game — Live Baccarat, Live Roulette, or any Live Table Game.
3. Join a table. The live stream and betting interface will both appear on screen at the same time.
4. Place your chips and confirm your bet before the timer runs out. Once the timer ends, no more bets are accepted.
Minimum bet: Usually starts from ৳50. Higher limits apply at high-roller tables.
Important: A stable internet connection is required — at least 5 Mbps is recommended for smooth video streaming.
Updating your rk555 account details works differently depending on the type of information — some fields you can change yourself, while others require assistance from support.
You can change this yourself: Profile picture, display name, and contact preferences. Log in to your account, go to the "Profile" or "Settings" menu, and click the "Edit Details" button.
Changing Your Mobile Number: This cannot be done on your own, as your mobile number serves as your login identity. To change it, contact support via Live Chat or email. You will need to verify your old number via OTP and submit KYC documents. The process is usually completed within 24–48 hours.
Changing your real name: Once KYC verification is complete, your name cannot be changed — because your bank and mobile banking transactions are linked to that name. That's why it's essential to enter your correct name at the time of registration.
Deposits made via bKash or Nagad typically reflect in your rk555 wallet within 1 to 5 minutes. In some cases, it may take up to 15 minutes.
If it still hasn't arrived after 15 minutes:
1. Start by checking your transaction history in the bKash app to see whether the deposit amount was deducted.
2. Log in to rk555's payment history and check the transaction — see whether it shows a "Pending" or "Failed" status.
3. Contact support via Live Chat and provide the transaction ID (bKash TrxID), amount, and time.
If the amount was deducted from bKash but hasn't arrived in your rk555 account: This is usually caused by a network issue. Share the TrxID with support and they can verify the transaction and manually credit your account. Most cases are resolved within 1–2 hours.
If a deposit fails: If no amount was deducted, simply try again. If the amount was deducted, bKash will automatically refund it within 3–5 business days.
Checking your betting history and transaction records on rk555 is straightforward.
To find your betting records: Log in → click the profile icon → go to the "Betting History" or "My Bets" section. You can filter by date and game type. Each bet shows the odds, stake, result, and payout separately.
Transaction Records: Head to the "Wallet" or "Transaction History" section to view full details of all deposits, withdrawals, and bonus credits.
How far back records are available: Typically, the last 90 days of records are available directly on your dashboard. If you need anything older than that, contact support and they'll send it to you by email.
For disputes: If you have any concerns about a bet or transaction, contact support with the Transaction ID and date. Most disputes are resolved within 24 hours.
The easiest way to recover your password is via OTP reset. On the login page, click the "Forgot Password?" link, enter your mobile number, and you'll receive an OTP to set a new password.
If you don't receive the OTP:
1. Make sure your phone has network coverage and that SMS is not blocked.
2. Wait 60 seconds, then click "Resend".
3. Restart your phone and try again.
If you no longer use the registered mobile number: In this case, reach out to support via Live Chat. You'll be asked to verify your identity using details from when you registered — such as your name, date of birth, and the amount of a previous deposit. Once verified, an OTP will be sent to your new number to restore access. The whole process is usually completed within 24 hours.
Security tips: After setting a new password, make sure to save it somewhere secure — in your phone's notes or a password manager. rk555 will never ask for your password over the phone.